Experiencing a loss at your home or business is stressful; filing an insurance claim doesn’t have to be. The representatives at Frederick Mutual strive to make the process straightforward and smooth, helping your world get back to normal as quickly as possible.

When it comes to filing a claim, you have options.

  • Complete our online form
  • Call your agent
  • Call the Frederick Mutual Claims Department at 1 800-544-8737
    (Afterhours: 1-866-212-5246)


Frequently Asked Questions

What information do I need to provide when I submit a claim?

Whether you call or complete the online form, be prepared provide the following:

  • Contact information
  • Policy number (or name of policyholder)
  • Date, location, and description of the loss

When can I submit a claim?

We collect claims 24/7 via phone, fax, and online. Our office accepts claims from 8:00 AM to 4:30 PM, Monday through Friday. After 4:30, you will receive our after hours reporting service. A Claims Representative will contact you within 24 hours of your call or form submission.

What happens after I submit a claim?

After you submit a claim, a Claims Representative will contact you to collect additional information about the nature of the claim, assign a claim number, and coordinate activities – such as estimates or appraisers to assess the situation.

How do I check the status of my claim?

If you have any questions about your claim, the adjuster assigned to your claim can answer any questions you have via phone or email.